Terms and Conditions
1. Introduction
Welcome to Velelaze Softwares. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
Important: Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our services.
2. Services
Velelaze Softwares provides:
- Full-stack web development services
- Mobile application development
- M-PESA integration solutions
- Cloud computing services
- API development and integration
- Technical consultation and support
3. User Responsibilities
You agree to:
- Provide accurate and complete information
- Use our services for lawful purposes only
- Respect intellectual property rights
- Not interfere with our services or systems
- Maintain the confidentiality of your account credentials
4. Payment Terms
- Payment terms are specified in individual service agreements
- All prices are in Kenyan Shillings (KES) unless otherwise stated
- Payment is due as per agreed terms
- Late payments may incur additional charges
- Refunds are subject to our refund policy
5. Intellectual Property
All content, software, and materials provided by Velelaze Softwares are protected by intellectual property laws. Unless otherwise specified in writing:
- We retain ownership of all custom software and solutions developed
- Clients receive usage rights as specified in service agreements
- Third-party components remain property of their respective owners
- Our trademarks, logos, and brand materials are our exclusive property
6. Limitation of Liability
To the maximum extent permitted by law:
- We provide services "as is" without warranties
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount paid for services
- We do not guarantee uninterrupted or error-free services
Note: Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
7. Termination
Either party may terminate services:
- With written notice as specified in service agreements
- Immediately for breach of terms
- For non-payment of fees
- For violation of applicable laws
8. Governing Law
These Terms are governed by the laws of Kenya. Any disputes will be resolved through:
- Good faith negotiation first
- Mediation if negotiation fails
- Kenyan courts as final resort
Privacy Policy
1. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
Personal Information:
- Name, email address, and phone number
- Business information and contact details
- Payment and billing information
- Communication preferences
Technical Information:
- IP address and browser information
- Device information and operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for:
- Service Delivery: To provide and maintain our services
- Communication: To respond to inquiries and provide support
- Improvement: To enhance our services and user experience
- Legal Compliance: To comply with applicable laws and regulations
- Marketing: To send relevant updates and promotional materials (with consent)
Your Control: You can opt-out of marketing communications at any time by contacting us or using unsubscribe links.
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- Service Providers: With trusted partners who assist in service delivery
- Legal Requirements: When required by law or legal process
- Business Transfers: In case of merger, acquisition, or asset sale
- Consent: When you explicitly authorize sharing
4. Data Security
We implement robust security measures to protect your information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
Security Commitment: While we use industry-standard security measures, no system is 100% secure. We continuously work to improve our security practices.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
- Provide personalized content and advertisements
You can control cookie settings through your browser preferences.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data
- Objection: Object to processing of your data
- Restriction: Request restriction of data processing
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
8. International Transfers
Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information during such transfers.
9. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
10. Policy Updates
We may update this Privacy Policy periodically. We will notify you of significant changes through:
- Email notifications to registered users
- Prominent notices on our website
- Updates to the "Last Updated" date
